Delete Your Account

How to request deletion

Email privacy@myroadsideus.com from the address registered on your MyRoadside account, with the subject "Delete my account", and include:

• your full name;
• the email address of the account;
• the name of the company you work for, if you are a driver or office user.

We confirm the request comes from the account holder before deleting anything, and we email you when it is done.

What is deleted

• Your sign-in credentials and profile: name, email, phone and photo.
• Your location history, including every tracking point recorded while on duty.
• The push notification tokens of your devices.
• Your messages inside the app.

What is kept, and why

Some records cannot be removed on request, because the company you work for or the law requires them:

• Invoices, payments and completed jobs stay with the company that owns the account, for tax and accounting purposes. Where a record has to name who performed a job, your name remains on that record.
• Payment records held by Stripe follow Stripe's own retention rules.
• Backups are overwritten on their normal cycle, within 30 days.

If you are a driver or office user

Your account belongs to the company that invited you. Deleting it ends your access to that company's MyRoadside workspace. The company's owner or administrator can also deactivate your account at any time.

Timeline

Requests are completed within 30 days of confirmation.

Questions

Email privacy@myroadsideus.com.